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Johnsons The Cleaners

Johnsons The Cleaners

4.2(125 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

Dry cleaning, laundry and clothing alterations form the core of the work described by customers of this Derby business, whose reviews frequently highlight the speed of its turnaround. Several reviewers describe garments being ready far sooner than expected, with duvets, suits, clerical gowns and jackets returned within a day or even hours. The quality of the finish is a point that comes up often: delicate dresses, white puffer jackets, Asian clothing and vintage velvet items are repeatedly described as looking immaculate or like new, with stains removed even in difficult cases.

Named members of staff attract consistent praise, particularly Jenny and Shabina, who are described as friendly, professional and highly skilled, while Shabina's alterations to a blazer and a shirt are said to be invisible. Communication and advice are also mentioned, with customers noting that staff explained likely outcomes for aged or delicate items and offered further washing without charge when marks persisted. Tidiness and presentation of finished garments, along with polite and smiling service, round out the recurring themes, and the handling of last-minute requests is singled out by more than one account.

Dry cleanerClothing alteration serviceLaundry service
Johnsons The Cleaners — Customer photo

Reviews

Reviews are taken from publicly available sources.

OH
Osman Hamed-Fontanilla30 June 2026

Shabina has been incredible and so highly skilled! Two jobs so far she's done for me - shortening the sleeves of a blazer and widening a shirt. In both instances quite challenging jobs and she's done such an amazing job the pieces don't look altered at all. Highly recommended.

SO
Shindy Olk20 June 2026

Jenny did an excellent job with my Asian clothes they were presented lovely and you took the stain out I will highly recommend Johnson’s and Jenny for my Asian clothes dry cleaning thank you so much

SS
Sarah Szabo13 June 2026

I had a pale pink dress cleaned that had marks all around the hem and material that was delicate and really difficult to clean. The dress is immaculate! The staff were all extremely knowledgeable and helpful. Truly excellent service would highly recommend!

R
Roeksana5 June 2026

OVERPRICED POOR CUSTOMER SERVICE Johnsons’ dry-cleaning service is expensive and, in my experience, poor value for money. I wondered why I had to pay upfront, but after collecting my coats, it became clear. Both coats were returned looking almost exactly as they did when I dropped them off, with little noticeable improvement. When I raised my concerns, I felt that the member of staff who attended to me became defensive and aggressive rather than addressing the issue constructively. For the price charged, I expected a much better result and a more professional response. Overall, I was very disappointed with both the service and the customer care.

HR
Helen Rowley16 May 2026

Exceptionally helpful. Had a lovely dress dry cleaned after my son’s wedding. The stains did not come out. They offered to wash it with my permission. After two washes free of charge the stains came out and the dress is wearable again. All the staff couldn’t be more helpful. Thank you I’ll be back Helen

NB
Nikki Barker9 May 2026

Amazing service the turnaround for two double duvets was incredible, all done perfectly. Staff were very polite and all were happy and smiling. Thank you.

SC
Simon Cartwright23 April 2026

Talk about rapid turnaround! They dry cleaned my white clerical gown in just three hours - wow! Thank you very much

Carpet & upholstery cleaning in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Alvaston Carpet Cleaning★ 5,078Yes
2Sharp Solutions Carpet & Upholstery Cleaning★ 4,992Yes
3Diamond Oven and Carpet Cleaning Derby★ 4,956Yes
4Charlene's Cleaning Services★ 4,955No
5Johnsons The Cleaners (this page)★ 4,2125Yes
Contact
Working hours
Monday08:30–17:30
Tuesday08:30–17:30
Wednesday08:30–17:30
Thursday08:30–17:30
Friday08:30–17:30
Saturday08:30–17:30
Sunday10:00–16:00