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Alderson Cleaning Services

3.3(79 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Alderson Cleaning Services has built a following in Sunderland among households that have relied on its wheelie bin cleaning for several years. Customers describe a dependable arrangement: bins are returned close to the property and cleaned thoroughly, leaving them fresh-smelling and hygienic, which matters for those coping with cat litter, food waste and general kitchen refuse. The staff are repeatedly described as pleasant and polite, and the pricing is seen as fair, with payment accepted by card or by cash handed to the driver.

A recurring theme in critical accounts is billing. Several customers state that they have been told they owe money despite having paid, and many report difficulty reaching anyone to resolve account queries, with messages going unanswered. One account describes a card pushed through the door when the customer was out. Frustration over unresolved balances has led some long-standing users to cancel, yet the quality of the bin cleaning itself continues to be valued by regulars, and the same reliability and pleasant service keep others returning year after year.

Reviews

Reviews are taken from publicly available sources.

MO
Melvin Odowd17 July 2026

I payed for my bin to be cleaned but my neighbour payed for it so it had been payed 2 times did not pay for the last 1 as they had been payed but now they or asking for 7 pounds and I do not owe 7 I only owe 3.50 for this bin cleaning but you can not phone them as no 1 picks up the phone

AS
Anthony Sayers25 June 2026

Excellent bin cleaning service. Great staff. Downside they keep on putting cards through letterbox saying i owe money when it's been paid

CB
Colin Bell17 March 2026

Used them for approximately 3 months won’t be using again. They’ve stayed saying I owe £17:50 when I only paid £11 2 weeks ago. Unable to contact them p

AS
Angela Schonewald18 October 2025

Don't call back when they say they will when they accuse you of owing them money when you don't and then not returning calls. Don't bother

TB
Trevor Bailey22 August 2025

Charge you to clean the bin and then two weeks later start put cards through your door saying you owe money for weeks that you have already paid for then when you try to contact them to notify them they won't answer the phone. Very poor service, if only they would answer the phone so I could cancel

PS
Paul Smith12 August 2025

Don't try and phone, no answer, been with them for years, now cancelling if anyone shows up, nasty note left, never been a problem before we I work away and don't like DD, very disappointed, when they do turn up it's cancelled, Very angry

VD
Val Dean7 July 2025

Had cleaned my green bin then came to the door re payment I said I will shut the door as he was smoking and it was blowing in my house when I went back to the door he had gone I noticed my brown was still in the same place green bin had been washed and moved to dry when I looked in brown bin it hadn’t been cleaned he was still outside I mentioned to him that it hadn’t been washed he said it wasn’t there I said it is it was next to green bin I said will you come and do it I walked back into my garden thinking he was going to do it no they just drove off so I have cancelled them 😡

Cleaning companies in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1i-CleanOvens Oven Cleaning Durham★ 5,075Yes
2Getting Steaming - Oven Cleaning★ 5,046Yes
3The Oven Cleaners★ 4,756Yes
4UK Commercial Group★ 4,237No
5Alderson Cleaning Services (this page)★ 3,379No
Contact
+448002982815www.aldersoncleaningservices.comUnit 22 Hepworth Road, Sunderland SR5 3JT
Working hours
MondayClosed
Tuesday09:00–15:00
Wednesday09:00–15:00
Thursday09:00–15:00
Friday09:00–11:00
SaturdayClosed
SundayClosed