NowThen Cleaners

Had a deep clean on my house, cleaners were making loud noises later I discovered they actually damaged my wardrobe by throwing things around. They left deep scratches in my hob after “cleaning it” left dust on lights. Attention to detail is not there and upon requesting a refund especially for all the damages they caused to my property I was offered a “good will gesture” of £20! Hundreds of pounds of damage caused. I have provided a large range of photos showing evidence and they basically just said they don’t believe me. Avoid at all costs

Fantastic service, the cleaners cater their cleaning to your exact needs and are very thorough. Communication with the office is excellent and they are very responsive with any queries you have. Highly recommend!

I booked NowThen for a one off deep clean, and they did an amazing job. Everything looks spotless, better than I'd hoped. The two guys that came were really nice and friendly. I'll be using NowThen in future if I need any cleaning.

I've had great experiences with this cleaning company. The deep clean I scheduled was really well done, and the weekly cleaning has been equally thorough. Cleaners from this company have been friendly, helpful, and have done a really good job - absolutely recommend!

Before cancelling today, we had been using NowThen Cleaners for around 6 months and the overall quality of the service has been poor (including customer service). Our property is very small and we were paying for a 2-hour clean every 2 weeks. Basically, all that was required was the cleaning of a kitchen and living area (very small), and bathroom and 2 bedrooms (again, very small). We initially had 2 cleaners attend for 1 hour. If I'm being generous, they did a very basic job. They frequently missed obvious things, such as vacuuming the rug in the living area, dusting, etc. I would often go out while they cleaned and on several occasions returned before the hour had finished and they had already left. This wouldn't have been a problem had they done a thorough job. At this point I was going to cancel the service, but was offered a change of cleaner and accepted. This cleaner did an OK job, however on third occasion we had booked her to clean while we were away visiting family. We were charged for the cleaning, but on returning home we found she hadn't actually been. When bringing complaints about the above to staff members, I was met with no explanations, but much defensiveness, being told on both occasions that the cleaners were good and always have good feedback - the implication being that I must be lying or unreasonable. This is one of my main reasons for leaving a poor review, because what is the point of providing feedback about a poor service if this is met with defensiveness? Presumably, they have no intention to improve. I was spoken to as if the company was doing me a favour, rather than providing a professional service I had paid for. I accepted a refund for the clean that didn't occur, but cancelled all future appointments as the overall quality of cleaning and customer service is very poor.

We needed help to clean a relatives kitchen and bathroom whilst she was in hospital. Logistically difficult as we lived 3 hours away. Faye helped us at relatively short notice and provided guidance and support and you could clearly tell she had the utmost confidence in her teams ability to deliver. Thank you Paulina for a job well done - the kitchen and bathroom look brand new . We would highly recommend Nowthencleaners as they “went the extra mile” Thank you again.

Very happy with NowThen Cleaners. Knowing that everything is insured gives me peace of mind and we are having the same crew of two lovely ladies coming round every time, which is important to us. Never had any reason for complaints with these two, so all the stars from us. Thanks!