Bonus Cleaning

Extremely unprofessional. I booked them last week, and they strictly demanded that full payment must be made by Sunday. I paid the full £505 upfront on Sunday as agreed. However, they left the job half-done this Monday. They failed to bring basic equipment like a vacuum or a carpet steam cleaner, leaving the carpets covered in rubbish and floors completely dirty. Before I paid, they replied to my messages instantly and were so active. But the moment they got my money and walked away leaving a messy house, they vanished. I have emailed them repeatedly from Monday to Wednesday, and they are completely ignoring me. Absolute breach of contract. Avoid at all costs! (See photos for proof)

Needed help cleaning paint off wooden floors in whole house after a bad paint job. They did an amazing job, cleaned the whole house and got rid of all the paint which wasn’t easy at all. Would definitely recommend

I recently had a move-in clean done by Silvia's team, and I couldn’t be happier with the results! The team was professional, thorough, and left every corner sparkling. A special shoutout to Silvia—her expert tip completely got rid of mould in the bathroom grout that I honestly thought would never come out. Thanks to her, the bathroom looks brand new! I highly recommend Bonus Cleaning for anyone looking for a top-notch cleaning service.

This is an overdue GLOWING review of Bonus Cleaning from January ‘25. Our mother had passed away suddenly and our father had struggled to maintain their flat. Vasiliy put together an absolute ROCKSTAR team for me with a mother and her daughter and son and his girlfriend. They worked at a military pace for a full day with me and came back again the next day to steam clean once we had cleared out enough space. They were ever so kind and gentle with me and I would not have been able to have restored the flat to the condition we achieved without them. They were compassionate, gracious and ever so humanly kind. They helped me in more ways than just cleaning and I will forever be grateful for them. The look on my Dads face when he returned back to his flat was worth everything. The sense of relief in his eyes and restoration of a little bit of peace in an impossibly tragic situation was an invaluable gift we all needed. Bonus Cleaning went above and beyond their duties and I cannot recommend them enough 🙏💝🙏

The best professional cleaning service. They are kind, thorough and complete the job in a timely manner. I wouldn't use anyone else.

I recently used Bonus Cleaning for an end-of-tenancy clean. The booking process was smooth and efficient, and I appreciated how flexible they were — they accommodated a last-minute schedule change with no fuss. Overall the apartment was cleaned to a high standard. However, I was disappointed with how they handled an issue in the bathroom. There was visible black mould left in the silicone around the shower. Since they offer a 72-hour guarantee to return and address any missed areas, I got in touch the same day. I was told the mould couldn’t be cleaned and that the silicone would need replacing. Out of curiosity, I tried cleaning it myself using bicarbonate of soda and bleach from Tesco. To my surprise, most of the mould came off easily without even scrubbing (see pics for before and after). This made me feel let down — it seemed like an excuse to avoid a follow-up visit. While the majority of the clean was excellent, I expected better follow-through on their guaranteed service. For that reason, I’ve knocked off two stars.

Fast, reliable and very efficient. I can not fault this service. Cleaner was friendly and very professional. Very respectful of my property- even removing his shoes to walk upstairs. Mattress is like new 😊